About us
With over 45 years’ experience, we’re committed to providing bespoke solutions through our wide range of products and services, ensuring they meet your evolving requirements. Over the years, we’ve continuously built strong relationships with our suppliers and manufacturers involved in both industrial and education sectors across the UK.
At Rapid, we’re more than just electronics—think of us as your go to source for electronic, industrial products as well as Education products, providing innovative technology to practical solutions to keep you moving forward. Whatever you need, we’re here to help make it happen.
Achieving this wouldn’t be possible without the hard work and passion of every team member at Rapid. Their dedication to quality and service is what keeps our customers coming back time and again.
We’re excited to continue this journey together, working hand in hand to provide the solutions you need to thrive in a constantly changing landscape.
Delivery promise
At Rapid, we know that timing is everything. We understand the importance of keeping your business moving forward, and ordering new parts and products is a key element of that. To minimise interruptions and ensure your operations run smoothly, we’ve tailored our entire product offering to fit our delivery promise to you:
Standard range: For all stocked items, we guarantee delivery within 24 hours, so you can access essential products quickly and stay on schedule. For items not in stock, we provide a one-week delivery timeframe to keep your projects on track without delay.
Extended range: For specialised or high-volume orders, our team will work closely with you to provide a bespoke delivery option for your specific requirements.
We’re committed to delivering on time, every time—ensuring you’ll get the products you need, exactly when you need them. With Rapid, you can rely on a seamless delivery experience designed to keep your business running smoothly.
Wide range of products
Over the years, we’ve continuously built strong relationships with our suppliers and manufacturers, involved in both industrial and educational sectors across the UK.
Industrial: We offer an extensive range of industry-leading products used across various industries supporting original equipment manufacturers, contacted electronic manufacturers as well as maintenance repair operations, public sector, service providers and utilities.
Education: We’re one of the leading suppliers of educational products for primary & secondary schools, sixth form colleges, and universities.
Award-winning customer service
Our award-winning customer service is at the heart of everything we do. We take pride in delivering a personalised and responsive experience tailored to each customer’s needs. By continuously gathering insights from customers, staff, and platforms like Trustpilot, we ensure your service remains at the highest standard.
The customer support team is dedicated to understanding your specific requirements and providing fast, effective solutions. We've introduced proactive measures to stay connected with our customers, ensuring that we’re there to assist you, even as your needs evolve. For example, the addition of a new timed delivery slot at 10:30 AM prioritises your convenience, reducing waiting times and keeping your operations flowing seamlessly.
Customer feedback is crucial to refining our approach. With 96% of customers expressing satisfaction and a Trustpilot rating of 4.8 stars from over 5,400 reviews, we consistently receive praise for the friendliness and professionalism of our support team. Comprehensive training equips our team with the skills and expertise to resolve issues promptly.
We are always looking for ways to improve. By actively gathering feedback and conducting surveys, we ensure your voice is heard. Our goal is to not only meet but exceed your expectations, creating a seamless and positive customer experience with every interaction. At Rapid, customer satisfaction is our top priority.
Quality assurance
We're ISO-certified in a number of areas, to help ensure both our customers and employees are cared for as best as possible.
At Rapid, sustainability and environmental responsibility are central to our values and operations. We are dedicated to minimising our environmental impact, reducing waste, and promoting sustainable practices. We comply fully with RoHS, WEEE, and REACH regulations, ensuring that every product we offer goes through stringent testing to guarantee compliance.
Our sustainability efforts are integrated into all areas of our business. We have implemented advanced recycling systems, energy-efficient technologies, and eco-friendly packaging solutions. This includes eliminating 100% of non-recyclable plastics from our packaging, using 100% recyclable HDPE void fill instead. These efforts have reduced our postal weight by over 40 tonnes annually, cutting overall emissions and waste. Additionally, our use of non-branded collapsible boxes allows for greater reuse and better packaging efficiency, reducing the volume of materials being used.
Stringent testing plays a critical role in ensuring every product we offer are of the highest-quality but is also environmentally compliant. Every item goes through rigorous testing to make sure it meets environmental legislations, and supports our commitment to offering eco-friendly solutions that protect both people and the planet.
We’re also involved in various sustainability initiatives such as tree planting projects, and the installation of electric vehicle charging stations at our business premises. This commitment not only reflects our mission to minimising carbon footprint but also our promise to building a more sustainable future.
