Ordering

You can pay for your goods at Rapid using credit/debit cards, PayPal or on account. We accept Visa, Visa Electron, Mastercard and Maestro cards only.

If you pay for your order by card, the amount debited from your account will include the total for any out of stock items. Business customers can also apply for credit facilities – payment is due at the end of the month following that stated in the date of the invoice. Credit accounts are available at the strict discretion of Rapid Electronics.

An application form can be downloaded here

VAT (Value Added Tax) is charged on products sold by rapidonline.com in accordance with laws governed by the EU (European Union).

You can choose whether or not you wish to display prices on the rapidonline.com website inclusive or exclusive of VAT. You will be able to view the total amount of VAT charged before proceeding with your order.

If at the Review Order stage of the checkout your order includes VAT and this is incorrect, please contact us to have your account amended.

Currency Indicator. Rapid Electronics Ltd is a UK-based company trading in Pounds Sterling. Any other currency indicators are for illustration purposes only. Exchange rates used are as per HSBC exchange rate.

For more information about placing orders from outside the UK, click here.

To apply for a credit account, please complete an application form and send this to Rapid for processing. An application form can be downloaded here.

If you know the order code of the product that you wish to purchase, you can speed up the product selection process.

The Quick Order Form is available in the middle of the homepage. Type the Rapid order code and the quantity you require into the fields, and add them to your basket by clicking the 'Add to Basket' button. You can add more lines by opening the form in a new page with space to add over 50 order codes.

Click here to go to the Quick Order form

If you know the order codes and quantities that you would like to purchase, and want an even quicker way to buy, you can use the Cut and Paste order form. The link is available at the bottom of the Quick Order Form panel on the homepage.

Simply copy and paste order codes and quantities from any file on your computer. Please ensure that:

1. Product codes and quantities are separated with a comma (,)
2. Product codes and quantities are added one per line
3. There are no blank lines in the list of product codes
4. There are no spaces

Once you have pasted your required products into the box, click the Add to Basket button to add the valid codes to your basket.

Click here to go to the Cut and Paste form

If you have a target price for us to match, or if the order quantity you require of a particular product is higher than our end price break, you can request a quotation from Rapid.

To set up your quote, you do not have to be logged in or have registered an online account with us. Click the Quotation Request link at the bottom of the page or, if you are logged in, the 'Create Quote Request' option in 'My Account'.

Enter the appropriate code into the table, set a target price, a quantity and whether you require an exact match or would accept a suitable alternative product at the target price.

Once you've added all your order codes to the quote request form, reviewed the details and made any necessary amendments or additions, you will then need to enter your personal details. At this stage you can enter a quote reference for your records (this is optional) and submit your quote.

A member of our sales staff will action your quote giving you the best possible price available for the items you've requested. Your quotation will be available to edit until the status is updated to 'processing'. You will receive an email once this happens and again once the quotation request is complete.

You will then be sent a message informing you that your quote is ready. A quote is valid for 30 days from the date of processing. You can then add products at the quoted price to your basket.

If your quote has been created before you have registered with us, you will be able to retrieve your quote details when you create your account, as long as you registered with the same email address as your quote request.

Once a quote has expired, it will show as an 'expired quote'. However, the quote can be resubmitted at a later date if necessary or deleted if no longer required.

Your full quote history can be accessed via the 'Quote Options' area of 'My Account', where the current status of all live quotes and a record of all expired quotes can be viewed.

Click here to go to the Quotation Request page

If you have a target price for us to match, or if the order quantity you require of a particular product is higher than our end price break, you can request a quotation from Rapid.

On product pages you can also request a Quick Quote, but you need to be signed in to use this service. This enables you to either submit a request for a better price on a product or an official quote featuring standard pricing. If you require a standard price quote, this will be emailed to you immediately. If you require a better price we will prepare a quotation as per the service above. Please note that the quantity you request should be at least 20% above the final price break.